For: Everyone

Troubleshooting

Sign-in codes, iPhone sign-ins, missing pop-ups, and other things that trip people up.

Problem	What to do
The sign-in code never arrived	Check spam for noreply@mail.sixonfive.com. Tap Send a new code. Make sure the email is typed right (Wrong email? Change it).
On iPhone I have to sign in twice	Safari and the Home Screen app keep separate sign-ins. Sign in from the Home Screen app.
My invite link opened the wrong place on iPhone	The Home Screen app starts fresh. Copy the team code shown on the invite page and paste it into Join a team.
I don't see a new player or game	Pull down on the team page to refresh.
The app looks old or won't update	Close and reopen it with signal. If it's still stuck on a computer: site settings → Delete data, then reload (this removes practice teams on that browser).
I'm asked to wait for approval	The Head Coach or Staff must approve you. Let them know you asked.
No game pop-ups	Turn on Account → Game pop-ups. On iPhone, SixOnFive must be on your Home Screen first.
Scoring buttons are greyed out	Tap Sprint first. Every quarter starts with the sprint.
Two phones scored the same game	Tell the Head Coach or Staff; plays can be compared and fixed from the box score.

Still stuck? Email support@sixonfive.com with your phone type and app version (shown at the bottom of Account).